HOW
DO I...
OBTAIN REPEAT PRESCRIPTIONS?
(Telephone
08444 773 111)
Remember: Always return any unused medication to a pharmacist for safe disposal.
Please make sure you tick the box next to the medication you require. When telephoning for a repeat prescription please tell the receptionist the name of your medication as printed on your repeat counterfoils as this may differ from the brand name on the box. The prescription line is open Monday to Friday between 8.30am and 12 noon.
The receptionists may, at certain intervals, ask you to make arrangements to see the doctor or nurse before another repeat prescription is issued. This procedure has been established by the doctors and is to ensure that your medications are working safely and effectively and allows you an opportunity to ask the doctor any questions about your condition or medication.
Just bring/send your repeat counterfoil to the surgery (box at reception). Alternatively, you can post it to us (enclosing a stamped addressed envelope) or send it by fax to 0844 477 3110.
If you wish to have your medications delivered by a chemist, you should first telephone the chemist of your choice to see if they provide this service; arrangements can then be made with them. Many pharmacies offer this service free of charge.
WE HAVE A 48 HOUR TURN AROUND FOR PRESCRIPTIONS. This covers the prescriptions being printed, checked and signed by the doctor.
HOW
DO I...
CHANGE MY DETAILS?
Please inform us of changes of address, name, telephone number or other details as soon as possible in order to minimise confusion and ensure information held at the practice is kept as up to date as possible.
HOW
DO I...
OBTAIN HOME VISITS?
(Telephone 08444 773 111)
Requests for home visits should be made when the patient is too ill to attend surgery. Please note lack of transport is not an acceptable reason for requesting a home visit. It is very important that requests for home visits are made before 10.30am. This enables the doctors to plan their visits and avoid having to return to the same street or village several times on the same day.
Out Of Hours Calls/Emergencies
If you have an emergency
after 6.30pm on a weekday or weekend please telephone 01724 290444 (the GP emergency
centre). At all other times please telephone 08444 773 111. NHS Direct may be contacted
24 hours a day for advice and help on 0845 4647 or online at www.nhsdirect.nhs.uk
HOW
DO I...
MAKE SUGGESTIONS OR COMPLAINTS?
Our practice manager is always open to suggestions you may have regarding ways we could improve our services to you. If you would like to discuss ideas on new services or comment on existing services, please contact her via telephone, fax or email: lesley.veail@nhs.net
We always try to provide the best service possible, but there may be times when you feel this has not happened. Our in-house complaints procedure is designed to deal with this situation. It does not deal with matters of legal liability or compensation and does not affect your right to complain to NHS North Lincolnshire. If you wish to make a complaint please telephone or write to the practice manager or the assistant practice manager. Details will be taken between the hours of 9.00am and 4.30pm Monday to Friday, investigated and discussed with the complainant. If you were making a complaint on behalf of another person his/her written consent would be necessary before any information could be discussed.
HOW
DO I...
REGISTER?
If you would like to join the practice and live within our practice boundary (please see the map page) please complete your medical card and hand it in to reception. If you do not have a card you will need to attend in person with two forms of identification, one of which must be photo I.D. (The Vaccination ‘Red Book’ can be used for babies and children without photo I.D.) Adults will be asked to complete a (GMS1) form. You will be asked to make an appointment with one of our practice nurses or our healthcare assistant for a pre-registration health check. This is to give us a brief history of your condition and allows us to record details of any medication you may be on. Although we will apply for your medical records from your previous GP, that can sometimes take a little while. Therefore the interview/health check is very helpful should you need to consult your GP in the interim.
We reserve the right not to enrol patients who do not turn up for their pre-registration health check.
We work according to a policy of equality. That means we do not discriminate against patients of any race, colour, religion, sexuality or disability.
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