HOW
DO I...
OBTAIN REPEAT PRESCRIPTIONS?
(Telephone
08444 773 111)
To order a repeat prescription, please give two working days' notice. The prescription line is open Monday to Friday between 8.30am and 12 noon. If you require a repeat prescription at any other time, your card may be left in the box provided at the reception or by sending in a stamped addressed envelope for your repeat. Alternatively, you could fax your request to 08444 773 110.
The receptionists may, at certain intervals, ask you to make arrangements to see the doctor or nurse before another repeat prescription is issued. This procedure has been established by the doctors and is to ensure that your medications are working safely and effectively and allows you an opportunity to ask the doctor any questions about your condition or medication.
If you wish to have your medications delivered by a chemist, you should first telephone the chemist of your choice to see if they provide this service; arrangements can then be made with them. Many pharmacies offer this service free of charge.
HOW
DO I...
CHANGE MY DETAILS?
Please inform us of changes of address, name or other details as soon as possible in order to minimise confusion and ensure information held at the practice is kept as up to date as possible.
HOW
DO I...
OBTAIN HOME VISITS?
(Telephone 08444 773 111)
Requests for home visits should be made when the patient is too ill to attend surgery. Please note lack of transport is not an acceptable reason for requesting a home visit. It is very important that requests for home visits are made before 10.30am. This enables the doctors to plan their visits and avoid having to return to the same street or village several times on the same day.
Out Of Hours Calls/Emergencies
If you have an emergency
after 6.30pm on a weekday or weekend please telephone 01724 290444 (the GP emergency
centre). At all other times please telephone 08444 773 111. NHS Direct may be contacted
24 hours a day for advice and help on 0845 4647 or online at www.nhsdirect.nhs.uk
HOW
DO I...
MAKE SUGGESTIONS OR COMPLAINTS?
Complaints may be initially reported to any member of staff. The practice manager will contact you to discuss your complaint and to resolve it at that stage where possible. When appropriate she will investigate it further and discuss it with the senior partner before giving you a written response.
A written response to your complaint will be sent to you. If you are not satisfied you may ask for an independent review, after which the ombudsman may become involved.
Suggestions and constructive complaints are always readily received by the doctors and practice manager.
HOW
DO I...
REGISTER?
If you would like to join the practice and live within our practice boundary (please see the map page) please complete your medical card and hand it in to reception. If you do not have a card you will be asked to complete a (GMS1) form. You will be asked to make an appointment with one of our practice nurses for a new patient interview/health check. This is to give us a brief history of your condition and allows us to record details of any medication you may be on. Although we will apply for your medical records from your previous GP, that can sometimes take a little while. Therefore the interview/health check is very helpful should you need to consult your GP in the interim. |
